Return & Refund Policy

At VisionLink Optics, we want you to be completely satisfied with your eyewear. If you encounter any issues, our return policy is designed to help.

1. Frames

Non-prescription frames can be returned or exchanged within 14 days of purchase, provided they are in their original condition and packaging.

2. Prescription Lenses

Custom-made prescription lenses are generally non-refundable. However, if there is a manufacturing defect or prescription error on our part, we will replace the lenses free of charge within 30 days.

3. Eye Testing

Fees for computerized eye testing services are non-refundable once the service has been performed.

4. Return Process

To initiate a return, please visit our store with your original receipt. Our staff will assist you in assessing the item and processing the request.